Day Two Wrap Up from #mhs11

Amazing resource and videos below from the @mhealthsummit website in case you missed any sessions. •Disruptive innovation is critical to healthcare and patient centered care and has attracted a huge startup market. •However, biggest successes may come from technology firms who are flexible and agile enough to innovate from within. •Bringing experience in service delivery … Continue reading

The E-Myth Redux: Or Why I Switched from Android to a Windows Phone

Three words: Burnt Child Syndrome. For those of you who have read The E-Myth Experience, you are familiar with Michael Gerber’s exhortation to small businesses to provide consistently excellent customer service. Not “good” customer service. Not excellent customer service some of the time. But consistently excellent customer service. Gerber postulates that one of the reasons … Continue reading